Refund policy

MerryLume Return & Refund Policy

We want you to be happy with your MerryLume purchase. If you're not satisfied with your order, you may request a return within 30 days of receiving it.

30-DAY MONEY-BACK GUARANTEE

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item should be returned in the same condition in which you received it, with all included parts and accessories where applicable.

HOW TO REQUEST A RETURN

To start a return, please contact us through our Contact Us page and include:

• Your name
• Your order number
• The email address used for your order
• The reason for your return

Please contact us before sending your item back. Returns sent without first contacting us may not be accepted.

RETURN SHIPPING

Unless the product is faulty, damaged, incorrect, or otherwise required by applicable consumer law, return shipping costs are the responsibility of the customer.

If you receive a damaged, defective or incorrect item, please contact us as soon as possible so we can review the issue and make it right.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your MerryLume arrives damaged, defective or you receive the wrong item, contact us as soon as possible and provide your order details and, where appropriate, photos showing the issue.

We will review the issue and provide an appropriate solution.

REFUNDS

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please remember that your bank or payment provider may require additional time to process and display the refund.

CANCELLATIONS

If you need to cancel or change your order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed once processing or fulfilment has begun.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return where applicable by law, including items that have been personalised or items returned in a condition materially different from how they were received.

This does not affect any rights you may have under applicable consumer law.

UK CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer law.

CONTACT US

If you have any questions about a return or refund, please contact us through our Contact Us page.

MerryLume
Making Christmas moments feel a little more magical. 🎄